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Missing push notifications (Google Play variant)

See original GitHub issue

Centralising #5028 #5016 #4862 #4393

We’re getting reports that the google play variant of the app is missing/skipping notifications, this also manifests as notifications not being marked as read when reading from other sessions

To help troubleshoot this

What date and time did the sender send the missed message (with timezone information) - We’ll cross reference with push server outages
Are you using multiple clients, if so, have any of the notification settings been modified?
Does the issue happen for all rooms/dms?
Are you running a private homeserver, if so do you know the version? {homeserver_url}/_synapse/admin/v1/server_version eg https://matrix-client.matrix.org/_synapse/admin/v1/server_version

Whilst having the issue, screenshot the list in Settings -> Advanced settings -> Push rules. We’re looking to see if a rule has incorrectly started filtering out messages
Does Element receive raw pushes? A raw Push counter can be displayed with Advanced settings -> Enable Developer mode -> Enable Show debug info on screen.

Does switching room notifications to none and back to all messages fix the issue?

PUSH RULES - 1	PUSH RULES - 2

RAW PUSH COUNTER	ELEMENT WEB NOTIFICATION SETTINGS	ELEMENT WEB ROOM SETTINGS

Issue Analytics

State:
Created 2 years ago
Reactions:8
Comments:37 (19 by maintainers)

Top GitHub Comments

2reactions

mcg-matrixcommented, Feb 18, 2022

It’s looking good: Users running Element-Android 1.4.0 Flavour GooglePlay are reporting that they are no longer missing notifications when using Wi-Fi.

2reactions

lindhecommented, Feb 10, 2022

So no luck there. Going back to waiting for https://github.com/vector-im/element-android/pull/5132 to appear in release notes. 😃

Stop waiting, because this Issue (#5038) is marked as resolved in v1.4.0 😃

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