TusCommunicationError when uploading a video of 500MB

Hi, i have an issue when i try to upload videos (500MB as minimum), at begin is uploading correctly, after a while i got an exepcion, it work perfectly when i upload small video (4MB), i’m using python-sdk with the function upload inside my class, in the construct i initialize the user

`class VimeoAPI():

def upload_file(self,file_path,file_name,file_description):
	file = self._service.upload(file_path,
		data = {
			"name" : file_name,
			"description" : file_description,
			"privacy.add" : False,
			"privacy.comments" : "nobody",
			"privacy.download" : False,
			"privacy.embed" : "private",
			"privacy.views" : "unlisted",
			"chunk_size" : (100 * 1024 * 1024) # 100 MB
		}
	)
	return {
		"response" : True if file else False,	
		"video_uri" : file
	}
`

Python-sdk only use the “tus” option to upload video (when using the upload function inside the Pyvimeo), i’m getting errors based in the tus-py-client, im gettin this exception from tusclient inside exception.py in the vimeo-sdk:

message = getattr(response, 'message') AttributeError: 'TusCommunicationError' object has no attribute 'message'

The exception class is this:

class TusUploadFailed(TusCommunicationError):

"""Should be raised when an attempted upload fails"""
pass

How you can see, the exception is empty and i’m getting that exception, also, i’m getting this:

raise TusCommunicationError(error) tusclient.exceptions.TusCommunicationError: HTTPSConnectionPool(host='files.tus.vimeo.com', port=443): Max retries exceeded with url: /files/vimeo-prod-src-tus-us/8c77eeeb2a0ec1aa466cf045d9c042d6 (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x7f1e52422a90>: Failed to establish a new connection: [Errno 110] Connection timed out',)) ############################### ###############################

raise ConnectionError(e, request=request) requests.exceptions.ConnectionError: HTTPSConnectionPool(host='files.tus.vimeo.com', port=443): Max retries exceeded with url: /files/vimeo-prod-src-tus-us/8c77eeeb2a0ec1aa466cf045d9c042d6 (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x7f1e52422a90>: Failed to establish a new connection: [Errno 110] Connection timed out',)) ############################### ###############################

raise MaxRetryError(_pool, url, error or ResponseError(cause)) urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='files.tus.vimeo.com', port=443): Max retries exceeded with url: /files/vimeo-prod-src-tus-us/8c77eeeb2a0ec1aa466cf045d9c042d6 (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x7f1e52422a90>: Failed to establish a new connection: [Errno 110] Connection timed out',)) ############################### ###############################

"Failed to establish a new connection: %s" % e) urllib3.exceptions.NewConnectionError: <urllib3.connection.VerifiedHTTPSConnection object at 0x7f1e52422a90>: Failed to establish a new connection: [Errno 110] Connection timed out ############################### ###############################

raise TusUploadFailed(e) tusclient.exceptions.TusUploadFailed: (55, 'SSL_write() returned SYSCALL, errno = 32') ############################### ###############################

pycurl.error: (55, 'SSL_write() returned SYSCALL, errno = 32') ############################### ###############################

raise TusUploadFailed(e) tusclient.exceptions.TusUploadFailed: (55, 'SSL_write() returned SYSCALL, errno = 32') ############################### ###############################

raise TusUploadFailed(e) tusclient.exceptions.TusUploadFailed: (55, 'SSL_write() returned SYSCALL, errno = 32') ############################### ###############################

self.handle.perform() pycurl.error: (55, ‘SSL_write() returned SYSCALL, errno = 32’) the error is based in the python vimeo-sdk or the tus-py-client or is something else?

[Eternal127]

I was facing same error and I tried chunk size 1010241024. This is really a tus issue maybe I don’t know but it works, I had this issue in some other library which uses tus.

[deweydb]

This error appears to be intermittent and an issue with Vimeo’s backend. I have received this error before and then when re-attempting with the exact same file and same code at a later date (few hours later) it works fine.

To me this means it has nothing to do with chunk sizes above as suggested, and only a coincidence that it started working again after you changed this setting. Vimeo should actually address this.