Unable to download content for paid subscribers on MyCanal.fr (CanalPlus support)

Please follow the guide below

• You will be asked some questions and requested to provide some information, please read them carefully and answer honestly
• Put an x into all the boxes [ ] relevant to your issue (like this: [x])
• Use the Preview tab to see what your issue will actually look like

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Make sure you are using the latest version: run youtube-dl --version and ensure your version is 2018.04.16. If it’s not, read this FAQ entry and update. Issues with outdated version will be rejected.

• I’ve verified and I assure that I’m running youtube-dl 2018.04.16

Before submitting an issue make sure you have:

• At least skimmed through the README, most notably the FAQ and BUGS sections
• Searched the bugtracker for similar issues including closed ones
• Checked that provided video/audio/playlist URLs (if any) are alive and playable in a browser

What is the purpose of your issue?

• Bug report (encountered problems with youtube-dl)
• Site support request (request for adding support for a new site)
• Feature request (request for a new functionality)
• Question
• Other

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The following sections concretize particular purposed issues, you can erase any section (the contents between triple —) not applicable to your issue

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If the purpose of this issue is a bug report, site support request or you are not completely sure provide the full verbose output as follows:

Add the -v flag to your command line you run youtube-dl with (youtube-dl -v <your command line>), copy the whole output and insert it here. It should look similar to one below (replace it with your log inserted between triple ```):

youtube-dl -v "https://www.mycanal.fr/decouverte/japon-investigation/h/6565478_50033" -u --MyCanalLogin -p --MyCanalPwd
[debug] System config: []
[debug] User config: []
[debug] Custom config: []
[debug] Command-line args: [u'-v', u'https://www.mycanal.fr/decouverte/japon-investigation/h/6565478_50033', u'-u', u'PRIVATE', u'-p', u'PRIVATE']
[debug] Encodings: locale UTF-8, fs UTF-8, out UTF-8, pref UTF-8
[debug] youtube-dl version 2018.04.16
[debug] Python version 2.7.13 (CPython) - Linux-4.9.0-5-amd64-x86_64-with-debian-9.3
[debug] exe versions: ffmpeg 2.8.4-static, ffprobe 2.8.4-static, rtmpdump 2.4
[debug] Proxy map: {}
[generic] 6565478_50033: Requesting header
WARNING: Falling back on generic information extractor.
[generic] 6565478_50033: Downloading webpage
[generic] 6565478_50033: Extracting information
ERROR: Unsupported URL: https://www.mycanal.fr/decouverte/japon-investigation/h/6565478_50033
Traceback (most recent call last):
  File "/usr/local/bin/youtube-dl/youtube_dl/extractor/generic.py", line 2216, in _real_extract
    doc = compat_etree_fromstring(webpage.encode('utf-8'))
  File "/usr/local/bin/youtube-dl/youtube_dl/compat.py", line 2542, in compat_etree_fromstring
    doc = _XML(text, parser=etree.XMLParser(target=_TreeBuilder(element_factory=_element_factory)))
  File "/usr/local/bin/youtube-dl/youtube_dl/compat.py", line 2531, in _XML
    parser.feed(text)
  File "/usr/lib/python2.7/xml/etree/ElementTree.py", line 1653, in feed
    self._raiseerror(v)
  File "/usr/lib/python2.7/xml/etree/ElementTree.py", line 1517, in _raiseerror
    raise err
ParseError: syntax error: line 1, column 0
Traceback (most recent call last):
  File "/usr/local/bin/youtube-dl/youtube_dl/YoutubeDL.py", line 789, in extract_info
    ie_result = ie.extract(url)
  File "/usr/local/bin/youtube-dl/youtube_dl/extractor/common.py", line 440, in extract
    ie_result = self._real_extract(url)
  File "/usr/local/bin/youtube-dl/youtube_dl/extractor/generic.py", line 3166, in _real_extract
    raise UnsupportedError(url)
UnsupportedError: Unsupported URL: https://www.mycanal.fr/decouverte/japon-investigation/h/6565478_50033
...
<end of log>

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Description of your issue, suggested solution and other information

• What the problem is: since Canal Plus Group has rebranded all of its channels as a single portal, the youtube-dl extractor became out of service
• How it could be fixed: by updating current extractor
• I tested with several mycanal.fr URLs before submitting this report
• I removed my credentials from the log
• There is no issue when trying with free content, only with content for paid subscribers (e.g.)

[dstftw]

How can you expect us to add support without having an account in the first place? Providing account is your responsibility.

[ghost]

I can’t! My payment information is already used for my paid subscription. How can you guys expect strangers sharing their credentials with you??? You can always ask me to test anything though.