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upgrade Zulip 3.4 to 4.0: subprocess.CalledProcessError: Command '['supervisorctl', 'stop']' returned non-zero exit status 1

See original GitHub issue

I would like to upgrade Zulip 3.4 to 4.0 as latest release :

Os: Ubuntu 20.4 and as root:

wget https://www.zulip.org/dist/releases/zulip-server-latest.tar.gz

/home/zulip/deployments/current/scripts/upgrade-zulip zulip-server-latest.tar.gz

I got below error and the upgrade process stoped

2021-05-13 23:43:29,145 upgrade-zulip-stage-2: Stopping Zulip...
Error: stop requires a process name
stop <name>             Stop a process
stop <gname>:*          Stop all processes in a group
stop <name> <name>      Stop multiple processes or groups
stop all                Stop all processes
Traceback (most recent call last):
  File "./scripts/stop-server", line 38, in <module>
    subprocess.check_call(["supervisorctl", "stop", *services])
  File "/usr/lib/python3.8/subprocess.py", line 364, in check_call
    raise CalledProcessError(retcode, cmd)
subprocess.CalledProcessError: Command '['supervisorctl', 'stop']' returned non-zero exit status 1.
Traceback (most recent call last):
  File "/home/zulip/deployments/2021-05-14-01-41-09/scripts/lib/upgrade-zulip-stage-2", line 267, in <module>
    shutdown_server()
  File "/home/zulip/deployments/2021-05-14-01-41-09/scripts/lib/upgrade-zulip-stage-2", line 108, in shutdown_server
    subprocess.check_call(["./scripts/stop-server"], preexec_fn=su_to_zulip)
  File "/usr/lib/python3.8/subprocess.py", line 364, in check_call
    raise CalledProcessError(retcode, cmd)
subprocess.CalledProcessError: Command '['./scripts/stop-server']' returned non-zero exit status 1.
Traceback (most recent call last):
  File "/home/zulip/deployments/current/scripts/lib/upgrade-zulip", line 68, in <module>
    subprocess.check_call([os.path.abspath("./scripts/lib/upgrade-zulip-stage-2"), deploy_path]
  File "/usr/lib/python3.8/subprocess.py", line 364, in check_call
    raise CalledProcessError(retcode, cmd)
subprocess.CalledProcessError: Command '['/home/zulip/deployments/2021-05-14-01-41-09/scripts/lib/upgrade-zulip-stage-2', '/home/zulip/deployments/2021-05-14-01-41-09']' returned non-zero exit status 1.

Please help to solve this issue,

Thank you

Issue Analytics

State:
Created 2 years ago
Comments:5 (4 by maintainers)

Top GitHub Comments

2reactions

timabbottcommented, May 14, 2021

@jarforce OK, I believe I have a fix for this available on the 4.x branch; can you try:

/home/zulip/deployments/current/scripts/upgrade-zulip-from-git 4.x

I believe things should proceed smoothly from there.

(We’ll turn that into a 4.1 release once the fix is confirmed).

0reactions

timabbottcommented, May 14, 2021

The purge-old-deployments issue was fixed in 6766a3f7802e2e7f1eb454f0fb82c021d128ef8f, and the 4.2 release.

Can you open a separate issue for the postgresql upgrade item? I think that will need more details and investigation, so it’s best for it not to be on a closed issue.

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