How do I get the contact id of a contact created by agent.connect()?

When I call:

agent.connect(endpoint, {
   queueARN: QUEUE_ARN,
   success: function() { ... },
   failure: function() { ... }
});

How do I get the contact id of the dialed contact? The success callback doesn’t seem to include it.

[gituser5513]

Is it safe to assume that when I call

agent.connect(endpoint, {
   queueARN: QUEUE_ARN,
   success: function() { ... },
   failure: function() { ... }
});

The next contact received by this method will be the one that was dialed?

connect.contact(function(contact) { ... });

Is there any chance of a race condition where the agent receives an inbound milliseconds after they call agent.connect() and thus the connect.contact() call returns the wrong contact?

[0-g-r-e-g-0]

I do things a bit differently to you: I only call connect.contact() in my connect.agent() handler - not per call. So far I have no reports of failures to make calls from production agents. I have always assumed that we don’t get the contact in the success handler because it doesn’t exist yet. I only use the success handler to generate a log message. My guess is that the connect call only kicks off the process of setting up a new connection/contact after doing some basic checks. I never worried about it because it is a common model for CTI solutions: you instruct it to make a call, and a bit later you get one or more events that tell you that a call is in progress. I’ve seen this model used by 3 other CTI providers.