Transfer to another agent

Hi,

How do a create an endpoint of type: EndpointType.AGENT

I can create an endpoint by phone number using the static function: Endpoint.byPhoneNumber()

But in my case, I would like to produce an endpoint by passing the target agent username (as agent arn’s are not available)

My use case is to transfer between contacts agents internally. I already have a mechanism to display the target agents availability. But I would like to transfer to the target agents queue in a similar fashion to external transfer (without using quick connects)

[camstuart]

I attempted to create my own endpoint object like this:

endpoint = {
        agentLogin: 'my-agent-username',
        endpointARN: 'my-agent-arn',
        endpointID: null,
        name: null,
        queue: null,
        type: connect.EndpointType.AGENT
      }

To obtain ‘my-agent-arn’ I created a quick call flow, and used the set working queue block and selected my agent username from the list. I wanted to be certain that there was not a separate queueARN for each agent.

But unfortunately, this did not work either. With the error: ‘InvalidStateException’

I really need to solve this, In my case quick connects will be too difficult to manage. I have 30 agents and 42 queues. So setting up the full agent list for each queue, and then managing them is not ideal

[Harsha453]

Hi @camstuart, thank you for very much. Got the problem area