brave rewards: captcha difficulty: win10 x64

Description

Experiencing issues with the captcha in Brave Rewards on windows 10 x64.

I’ve tested on two separate machines, with different display sizes, resolutions and densities.

On one machine, I was able to successfully claim my token grant, but it took 9x attempts to solve the captcha in order to successfully claim the grant.

On the second machine, I was unable to successfully claim the token grant. I made two separate attempts, and was unable to successfully claim the grant on both attempts.

Each attempt involved ~27x attempts to solve the captcha, with the final attempt resulting in the instructions no longer updating as they had for previous attempts.

After attempt 27, additional attempts appear to either hang, or fail to register (I’m unable to go further - the instructions do not update as they had for each previous attempt).

Note that I had no issues solving the captcha in browser-laptop with the same machines, and the same display settings.

Info for each machine:

Machine 1: Alienware 13R2
13" display
OS: win10 x64
display: high DPI (OLED)
resolution: 2560x1440 
scale & layout: 125%
(windows recommends 200% with my config)
captcha: 9x before UGP claim was successful.

Machine 2: Alienware 15R2
15.6" display
OS: win10 x64
display: UHD
resolution: 3840x2160
scale and layout: 225%
(windows recommends 250% with my config)
captcha: 27x, still not successful.

Steps to Reproduce

1. Install Brave Beta
2. Navigate to Brave Rewards
3. Attempt to claim token grant.

Actual result:

Was able to claim tokens on one machine after 9 attempts to solve the captcha.

Was unable to claim tokens on the second machine after 27 attempts to solve the captcha. I made a second attempt on this machine, and the outcome was the same.

Expected result:

After ~3 attempts to solve the captcha, I should be able to claim a grant (maybe 4-5)

Reproduces how often:

Likely depends on the machine, OS settings, display resolution and screen scale % set in the display properties in the OS settings.

Brave version (chrome://version info)

Brave | 0.55.10 Chromium: 70.0.3538.22 (Official Build) beta (64-bit)
-- | --
Revision | ac9418ba9c3bd7f6baaffa0b055dfe147e0f8364-refs/branch-heads/3538@{#468}
OS | Windows
JavaScript | V8 7.0.276.15
Flash | (Disabled)
User Agent | Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36

Reproducible on current release:

no

Website problems only:

• Does the issue resolve itself when disabling Brave Shields?
• Is the issue reproducible on the latest version of Chrome?

Additional Information

One thing I find myself wondering as I’m attempting to solve the captcha, is if I’m supposed to center the bat icon over the triangle or align at the top or bottom of the target triangle.

The BAT icon is larger than the target triangle, so the overlap has me doing more self-questioning about alignment to the target than if they were the same size and the alignment between icon and target were flush.

cc: @NejcZdovc @davidtemkin

[Denny-UD]

I have the same issue with brave. I tried two many times but it still says “hmm, not quite”.
I used one technic(method) and I get it.

The method is: Step 1 - In the windows search bar write “change the resolution of display” and click on it. Step 2 - In the display resolutions select a lower resolution than the current resolution. Step 3 - Now, try it. Boom you get the rewards.

Note - This method worked for me and I hope it worked for you also. Comment if you have any issues.

[aleqx]

Still an issue a year later still. ~3 years and counting … come on, folks