GitHub Desktop won't open on Windows 10

Hi all,

Description

GitHub Desktop won’t open on Windows 10. When double clicking on the shortcut nothing happens. GitHub Desktop don’t show in the Task Manager > Processes but shows in the Task Manager > Details I tried opening as an administrator and with Windows 8 compatibility, same problem.

Version

GitHub Desktop version: As I cannot open it, I cannot see the version. I downloaded on the 4th of december 2017.

OS version: Microsoft Windows version 10.0.13299.192

Steps to Reproduce

1. Install GitHub Desktop on Windows 10
2. Open GitHub Desktop
3. Close GitHub Desktop
4. Reopen GitHub Desktop

Reproduces how often: Always at the moment, but just after installing I could open it and work. Then I closed it and could not open again. I tried rebooting several times but with no luck. I remember at some point it opened again but this week no way, nothing works.

Logs

• If you are on Windows, attach the most recent log file from: %APPDATA%\GitHub Desktop\logs\*.desktop.production.log

I don’t have any logs folder in this path.

Additional Information

Thanks in advance for your help

Possible solutions to try

Workaround 1 via @kevlut

This may be helpful if you see it open in the toolbar like I was, it worked for me: zeit/hyper#1682

TL;DR with the github for desktop window “focused” hit Alt + spacebar to open the window context menu on screen and maximize the window. Not sure if this is related, but may be something with electron.

Workaround 2 via @cbw1243

This is my solution after trying many suggested above. Go to ‘C:\Users\YOUR USER NAMEn\AppData\Local\GitHubDesktop’, and then delete the most recent “app-”. I am not an engineer, but my logic is that the reason that you suddenly cannot open it is because you did something bad at the last time. If it does not work, you might try to delete others that you created most recently. Once I delete the “app-” folder, the GitHub Desktop can be opened.

[cbw1243]

Hi, guys. This is my solution after trying many suggested above. Go to ‘C:\Users\YOUR USER NAMEn\AppData\Local\GitHubDesktop’, and then delete the most recent “app-”. I am not an engineer, but my logic is that the reason that you suddenly cannot open it is because you did something bad at the last time. If it does not work, you might try to delete others that you created most recently. Once I delete the “app-” folder, the GitHub Desktop can be opened.

[kevlut]

This may be helpful if you see it open in the toolbar like I was, it worked for me: https://github.com/zeit/hyper/issues/1682

TL;DR with the github for desktop window “focused” hit Alt + spacebar to open the window context menu on screen and maximize the window. Not sure if this is related, but may be something with electron.