Email not sending when a ticket is updated

Describe the bug

I configured the app using the official documentation and everything is working fine except the email sending issue, I saw a lot of problem on the Github but doesn’t match with me.

the problem doesn’t show any error but says: template "updated_submitter" does not exist, no mail sent template "updated_cc" does not exist, no mail sent

can anyone help me to fix that? thank you in advance

[rifat0rahman]

Can you confirm that there are records in the helpdesk_emailtemplate table in your database ?

My bad, the setting LANGUAGE_CODE is not taken into account. What’s important is the value you set for the locale in your queue (or the setting HELPDESK_EMAIL_FALLBACK_LOCALE), it should be en to work for English.

You can see the code for it here :

https://github.com/django-helpdesk/django-helpdesk/blob/a8ae89ce232b902ad94861e054125fe633b9c40e/helpdesk/templated_email.py#L58

the problem is solved , I created a new project with follow up the docs again. It solved it. I think the problem was I did not add my domain name in the first Sites name in admin panel thanks for replying.

[rifat0rahman]

Can you confirm that there are records in the helpdesk_emailtemplate table in your database ?

My bad, the setting LANGUAGE_CODE is not taken into account. What’s important is the value you set for the locale in your queue (or the setting HELPDESK_EMAIL_FALLBACK_LOCALE), it should be en to work for English.

You can see the code for it here :

https://github.com/django-helpdesk/django-helpdesk/blob/a8ae89ce232b902ad94861e054125fe633b9c40e/helpdesk/templated_email.py#L58

I have a table in my database helpdesk_emailtemplate , I donno what to do!!

is there any solution for override the function for updating tickets? or any solution?