Stuck on an issue?

Lightrun Answers was designed to reduce the constant googling that comes with debugging 3rd party libraries. It collects links to all the places you might be looking at while hunting down a tough bug.

And, if you’re still stuck at the end, we’re happy to hop on a call to see how we can help out.

Sendgrid smtp not working

See original GitHub issue

Information about bug

I’ve set all smtp settings for sendgrid but it doesn’t work. It is showing error “Invalid outgoing mail server or port”, so that system is not saving this account. But when I’m checking “Awaiting password” this checkbox, It is saving account detail. but account is saving as inactive. But when I’m checking “Enable Incoming” it is saving as active but I am unable to select in from list.

Module

CRM, integrations

Version

Installed Apps ERPNext: v13.28.0 Frappe Framework: v13.28.0

Installation method

manual install

Relevant log output / Stack trace / Full Error Message.

pull_from_email_account

Traceback (most recent call last):
  File "apps/frappe/frappe/utils/background_jobs.py", line 134, in execute_job
    method(**kwargs)
  File "apps/frappe/frappe/email/doctype/email_account/email_account.py", line 959, in pull_from_email_account
    email_account.receive()
  File "apps/frappe/frappe/email/doctype/email_account/email_account.py", line 347, in receive
    emails = email_server.get_messages()
  File "apps/frappe/frappe/email/receive.py", line 138, in get_messages
    if not self.connect():
  File "apps/frappe/frappe/email/receive.py", line 75, in connect
    return self.connect_pop()
  File "apps/frappe/frappe/email/receive.py", line 110, in connect_pop
    self.pop.pass_(self.settings.password)
  File "/usr/lib/python3.8/poplib.py", line 216, in pass_
    return self._shortcmd('PASS %s' % pswd)
  File "/usr/lib/python3.8/poplib.py", line 179, in _shortcmd
    return self._getresp()
  File "/usr/lib/python3.8/poplib.py", line 155, in _getresp
    raise error_proto(resp)
poplib.error_proto: b'-ERR [AUTH] Username and password not accepted.'