Analytics module setup fails despite full account access: User does not have sufficient permissions for this account

When attempting to setup the Analytics module the following notice appears, despite the user having access to that Analytics account.

Error: User does not have sufficient permissions for this account.

The permissions notice does not disappear when selecting another GA account using the dropdown, although connection does proceed.

The typical troubleshoot steps failed to resolve this issue, including the below:

• Confirming account (and property) permission access at GA level
• Resetting Site Kit, clearing cache and attempting setup incognito
• Revoking Site Kite access from Google account.

Additional context:

• Search Console works fine
• When selecting another GA account using the same Google profile it works
• When using another Google account (which has access to the specific account) the same issue arises
• Disconnecting and reconnecting Analytics account to Google profile does not work
• Only one WordPress admin (all connections using same Google account)

WordPress Support topic: https://wordpress.org/support/topic/error-user-does-not-have-sufficient-permissions-for-this-account/#post-12821941 Site URL: https://www.swisslaos.ch/

Additional support topic: https://wordpress.org/support/topic/existing-analytics-tag-but-cant-connect

Site Health information:

### wp-core ###

version: 5.4.1
site_language: de_DE
user_language: de_DE
permalink: /%postname%/
https_status: true
user_registration: 0
default_comment_status: open
multisite: false
user_count: 33
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/swisslao/public_html/swisslaos2018
wordpress_size: 74,93 MB (78574474 bytes)
uploads_path: /home/swisslao/public_html/swisslaos2018/wp-content/uploads
uploads_size: 282,66 MB (296388293 bytes)
themes_path: /home/swisslao/public_html/swisslaos2018/wp-content/themes
themes_size: 37,01 MB (38810891 bytes)
plugins_path: /home/swisslao/public_html/swisslaos2018/wp-content/plugins
plugins_size: 143,04 MB (149983878 bytes)
database_size: 32,15 MB (33708960 bytes)
total_size: 569,79 MB (597466496 bytes)

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: Swiss Laos Hospital Project (Divi Child) (swisslaos2016)
version: 3.0.17.1478332722
author: Martin Sauter
author_website: http://www.martinsauter.ch
parent_theme: Divi (Divi)
theme_features: custom-background, automatic-feed-links, post-thumbnails, menus, title-tag, post-formats, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, editor-style, widgets
theme_path: /home/swisslao/public_html/swisslaos2018/wp-content/themes/swisslaos2016

### wp-parent-theme ###

name: Divi (Divi)
version: 4.4.5
author: Elegant Themes
author_website: http://www.elegantthemes.com
theme_path: /home/swisslao/public_html/swisslaos2018/wp-content/themes/Divi

### wp-themes-inactive (2) ###

Twenty Nineteen: version: 1.5, author: WordPress-Team
Twenty Twenty: version: 1.2, author: WordPress-Team

### wp-mu-plugins (3) ###

ET Support Center :: Must-Use Plugins Autoloader: author: Elegant Themes, version: (undefined)
Health Check Troubleshooting Mode: author: (undefined), version: 1.7.0
WP Migrate DB Pro Compatibility: version: 1.1, author: Delicious Brains

### wp-plugins-active (45) ###

Activity Log: version: 2.5.2, author: Activity Log Team
Admin Menu Tree Page View: version: 2.7.1, author: Pär Thernström
BackWPup: version: 3.7.1, author: Inpsyde GmbH
Better Font Awesome: version: 1.7.1, author: Mickey Kay
BJ Lazy Load: version: 1.0.9, author: Bjørn Johansen, Aron Tornberg, angrycreative
Broken Link Checker: version: 1.11.12, author: WPMU DEV
Change Password Protected Message: version: 1.2.5, author: pipdig
Child Theme Configurator: version: 2.5.2, author: Lilaea Media
Classic Editor: version: 1.5, author: WordPress Contributors
Content Aware Sidebars: version: 3.12, author: Joachim Jensen - DEV Institute
Featured Image Admin Thumb: version: 1.5.3, author: Sean Hayes
GDPR Cookie Consent Banner: version: 2.3.15, author: termly
Header Footer Code Manager: version: 1.1.7, author: 99robots
Health Check & Troubleshooting: version: 1.4.4, author: The WordPress.org community
Inline Google Spreadsheet Viewer: version: 0.13.2, author: Meitar Moscovitz <[e-mail]>
Language Fallback: version: 1.0.5, author: Bernhard Kau
Leaflet Maps Marker: version: 3.12.3, author: MapsMarker.com e.U.
LiteSpeed Cache: version: 3.0.8.6, author: LiteSpeed Technologies
Loco Translate: version: 2.3.3, author: Tim Whitlock
MainWP Child: version: 4.0.7.1, author: MainWP
MC4WP: Mailchimp Activity: version: 1.1.0, author: ibericode
MC4WP: Mailchimp for WordPress: version: 4.7.7, author: ibericode
M Chart: version: 1.7.8, author: Jamie Poitra
M Chart Highcharts Library: version: 1.0.5, author: Jamie Poitra
Members: version: 3.0.8, author: MemberPress
Ninja Forms: version: 3.4.24.2, author: Saturday Drive
PDF Image Generator: version: 1.5.6, author: Mizuho Ogino
Plugin Notes Plus: version: 1.2.2, author: Jamie Bergen
Post Duplicator: version: 2.20, author: Metaphor Creations
Rank Math SEO: version: 1.0.42.3, author: Rank Math
Redirection: version: 4.7.2, author: John Godley
Sidebar Login: version: 2.7.3, author: Mike Jolley
Site Kit by Google: version: 1.8.0, author: Google
Smash Balloon Custom Facebook Feed: version: 2.14.1, author: Smash Balloon
Sucuri Security - Auditing, Malware Scanner and Hardening: version: 1.8.24, author: Sucuri Inc.
WordPress Importer: version: 0.7, author: wordpressdotorg
WP Cerber Security, Antispam & Malware Scan: version: 8.6.3, author: Cerber Tech Inc.
WPCore Plugin Manager: version: 1.9.0, author: Stuart Starr
WP First Letter Avatar: version: 2.2.8, author: Dev49.net
WP Migrate DB Pro: version: 1.9.10, author: Delicious Brains
WPML Media: version: 2.5.5, author: OnTheGoSystems
WPML Multilingual CMS: version: 4.3.12, author: OnTheGoSystems
WPML String Translation: version: 3.0.9, author: OnTheGoSystems
WPML Translation Management: version: 2.9.6, author: OnTheGoSystems
WP Notification Bars: version: 1.0.5, author: MyThemeShop

### wp-plugins-inactive (2) ###

Enhanced Media Library: version: 2.7.2, author: wpUXsolutions
Google Analytics Dashboard for WP (GADWP): version: 6.0.2, author: ExactMetrics

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1684
imagemagick_version: ImageMagick 6.9.4-10 Q16 x86_64 2017-05-23 http://www.imagemagick.org
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 141 GB
	imagick::RESOURCETYPE_DISK: 1.844674407371E+19
	imagick::RESOURCETYPE_FILE: 37500
	imagick::RESOURCETYPE_MAP: 141 GB
	imagick::RESOURCETYPE_MEMORY: 71 GB
	imagick::RESOURCETYPE_THREAD: 1
gd_version: bundled (2.1.0 compatible)
ghostscript_version: unknown

### wp-server ###

server_architecture: Linux 3.10.0-962.3.2.lve1.5.26.9.el7.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 7.1.33 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 30
memory_limit: 256M
max_input_time: 60
upload_max_size: 16M
php_post_max_size: 16M
curl_version: 7.62.0 OpenSSL/1.0.2k
suhosin: false
imagick_availability: true
server-headers: 
	set-cookie: Array
	expires: Wed, 11 Jan 1984 05:00:00 GMT
	cache-control: no-cache, must-revalidate, max-age=0
	content-type: text/html; charset=UTF-8
	link: Array
	x-litespeed-cache-control: private,max-age=1800
	x-litespeed-tag: 58a_tag_priv,public:58a_HTTP.200,public:58a_front,public:58a_URL.6666cd76f96956469e7be39d750cc7d9,public:58a_F,public:58a_Po.2,public:58a_PGS,public:58a_
	etag: "17325-1589219017;gz"
	x-litespeed-cache: miss
	content-encoding: gzip
	vary: Accept-Encoding
	date: Mon, 11 May 2020 17:43:37 GMT
	alt-svc: quic=":443"; ma=2592000; v="43,46", h3-Q043=":443"; ma=2592000, h3-Q046=":443"; ma=2592000, h3-Q050=":443"; ma=2592000, h3-25=":443"; ma=2592000, h3-27=":443"; ma=2592000
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.7.26-log-cll-lve
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 38fea24f2847fa7519001be390c98ae0acafe387 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/swisslao/public_html/swisslaos2018/wp-content
WP_PLUGIN_DIR: /home/swisslao/public_html/swisslaos2018/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### google-site-kit ###

version: 1.8.0
php_version: 7.1.33
wp_version: 5.4.1
reference_url: https://www.swisslaos.ch
amp_mode: no
site_status: connected-site
user_status: authenticated
active_modules: site-verification, search-console, analytics
required_scopes: 
	openid: ✅
	https://www.googleapis.com/auth/userinfo.profile: ✅
	https://www.googleapis.com/auth/userinfo.email: ✅
	https://www.googleapis.com/auth/siteverification: ✅
	https://www.googleapis.com/auth/webmasters: ✅
	https://www.googleapis.com/auth/analytics: ✅
	https://www.googleapis.com/auth/analytics.readonly: ✅
	https://www.googleapis.com/auth/analytics.manage.users: ✅
	https://www.googleapis.com/auth/analytics.edit: ✅
search_console_property: https://www.swisslaos.ch/
analytics_account_id: 5981••••
analytics_property_id: UA-5981••••••
analytics_profile_id: 9804••••

Error log

load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-ui-draggable,jquery-u&load[chunk_1]=i-resizable,jquery-ui-button,jquery-ui-position,jquery-ui-dialog,jquery-ui-tabs,jquery-form&ver=5.4.1:8 JQMIGRATE: Migrate is installed, version 1.4.1
/wp-json/google-site-kit/v1/modules/analytics/data/properties-profiles?accountID=45888951&_locale=user:1 Failed to load resource: the server responded with a status of 403 ()
googlesitekit-api.js:1 Google Site Kit API Error Objectcode: 403data: reason: "insufficientPermissions"status: 403__proto__: constructor: ƒ Object()hasOwnProperty: ƒ hasOwnProperty()isPrototypeOf: ƒ isPrototypeOf()propertyIsEnumerable: ƒ propertyIsEnumerable()toLocaleString: ƒ toLocaleString()toString: ƒ toString()valueOf: ƒ valueOf()__defineGetter__: ƒ __defineGetter__()__defineSetter__: ƒ __defineSetter__()__lookupGetter__: ƒ __lookupGetter__()__lookupSetter__: ƒ __lookupSetter__()get __proto__: ƒ __proto__()set __proto__: ƒ __proto__()message: "User does not have sufficient permissions for this account."__proto__: Object
(anonymous) @ googlesitekit-api.js:1
/wp-json/google-site-kit/v1/modules/analytics/data/profiles?accountID=45888951&propertyID=UA-45888951-2&_locale=user:1 Failed to load resource: the server responded with a status of 403 ()
googlesitekit-api.js:1 Google Site Kit API Error Object
(anonymous) @ googlesitekit-api.js:1

---

Do not alter or remove anything below. The following sections will be managed by moderators only.

Acceptance criteria

Implementation Brief

QA Brief

Changelog entry

• Fix bug where users with full Analytics access would see error message about lack of permissions, due to the property having been moved.

[aaemnnosttv]

@MattGeri thanks for your help. I was able to reproduce this and can see what the problem is now. As for now, you won’t be able to complete the set up via the UI unfortunately. In the meantime, I’ll see what we can do about a temporary workaround.

[timnolte]

OK, so this was essentially broken a few releases ago, this would explain why the problem seemed to have just started. A large portion of the sites I manage have had GA ownership changes.