Ring integration stops working

The problem

The Ring integration stops reporting motion and events after a while and the only way to fix it is a restart of home assistant.

Environment

• Home Assistant Core release with the issue: 0.112.4
• Last working Home Assistant Core release (if known): none
• Operating environment (OS/Container/Supervised/Core): HassOS 4.11 running on VmWare ESXi 6.5
• Integration causing this issue: Ring
• Link to integration documentation on our website: https://www.home-assistant.io/integrations/ring

Problem-relevant configuration.yaml

No specific configuration done to the ring integration

Traceback/Error logs

Logger: homeassistant.components.ring
Source: components/ring/__init__.py:303
Integration: Ring (documentation, issues)
First occurred: July 11, 2020, 10:33:53 PM (41 occurrences)
Last logged: 2:21:56 AM

Error fetching Ring history data for device xxxx: ('Connection aborted.', RemoteDisconnected('Remote end closed connection without response'))
Error fetching Ring history data for device xxxx: ('Connection aborted.', RemoteDisconnected('Remote end closed connection without response'))
Error fetching Ring history data for device xxxx: ('Connection aborted.', RemoteDisconnected('Remote end closed connection without response'))
Error fetching Ring history data for device xxxx: ('Connection aborted.', ConnectionResetError(104, 'Connection reset by peer'))
Error fetching Ring history data for device xxxx: ('Connection aborted.', RemoteDisconnected('Remote end closed connection without response'))

Logger: homeassistant.helpers.entity
Source: __main__.py:356
First occurred: July 11, 2020, 4:05:13 AM (1323 occurrences)
Last logged: July 20, 2020, 10:02:29 PM

Update of camera.front_door is taking over 10 seconds
Update of camera.living_room is taking over 10 seconds
Update of camera.office is taking over 10 seconds
Update of camera.front is taking over 10 seconds
Update of camera.garden is taking over 10 seconds

Logger: homeassistant.components.ring.camera
Source: components/ring/camera.py:153
Integration: Ring (documentation, issues)
First occurred: July 11, 2020, 2:40:26 PM (55 occurrences)
Last logged: July 20, 2020, 8:26:04 PM

Time out fetching recording url for camera camera.front
Time out fetching recording url for camera camera.front_door
Time out fetching recording url for camera camera.garden

Additional information

The timeouts from the logs occur even when the integration is working so i’m not sure if it’s relevant. The whole integration just seems to stop and give up and doesn’t even retry or recover ever and i’m forced to restart home assistant. Is there any way to reload or restart a single integration ? i’d rather not restart the whole home assistant instance due to z-wave integration firing alot of event upon restart.

[f7byu3e4jn]

Same issue here (core-2021.6.6). Ring was working fine for the last ~12 months. Suddenly, HA is not showing camera snapshots nor video footage anymore and there are a lot of errors in the logs. Reloading the Ring integration seems to fix things only for a few minutes. I have also tried to remove & reinstall the integration completely, but this did not solve anything.

2021-07-01 01:47:09 WARNING (MainThread) [homeassistant.components.ring] Error fetching Ring active dings data: HTTPSConnectionPool(host='api.ring.com', port=443): Max retries exceeded with url: /clients_api/dings/active?api_version=9 (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7f82b49xxxxx>: Failed to establish a new connection: [Errno -3] Try again'))
2021-07-01 01:47:09 WARNING (MainThread) [homeassistant.components.ring] Time out fetching Ring active dings data
2021-07-01 01:49:33 WARNING (SyncWorker_1) [homeassistant.components.ring] Error fetching Ring history data for device 3ce1a1ade68b: ('Connection aborted.', RemoteDisconnected('Remote end closed connection without response'))

[carsontl18]

Hi All - also receiving errors in my logs :

“WARNING (MainThread) [homeassistant.components.ring] Error fetching Ring active dings data: (‘Connection aborted.’, RemoteDisconnected(‘Remote end closed connection without response’))”