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http 500 errors on connector service (bots not able to respond to users)

See original GitHub issue

Folks, we are seeing service deterioration for all our slack and SFB bots starting about 30 minutes ago. Any known outages you are aware of?

Users conversing with our bots are not able to get back responses because the bot response to the SDK is failing with 500 errors.

This is across multiple bot framework accounts.

Error: Request to 'https://state.botframework.com/v3/botstate/slack/conversations/B4*****9/users/U4*****9' 
failed [500] Internal Server Error
Request._callback (/****/node_modules/botbuilder/lib/bots/ChatConnector.js:542:46)

Bot Info

SDK Platform: node js
SDK Version: 3.11.x
Active Channels: SFB, Slack
Deployment Environment: Non Azure Bot Service (hosted externally)

Issue Analytics

State:
Created 6 years ago
Comments:6 (2 by maintainers)

Top GitHub Comments

1reaction

EricDahlvangcommented, Jan 18, 2018

This was a temporary issue with the Default State Service. This service is being deprecated: https://blog.botframework.com/2017/12/19/bot-state-service-will-soon-retired-march-31st-2018/

Bots that already have implemented a custom state client did not experience the problem. Please add a custom state client to your bots.

@v46 Bot Framework does not currently have a status page.

0reactions

v46commented, Jan 18, 2018

Thank you @EricDahlvang

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