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[Skype Web Control] Bug? Not loading on Chrome and Firefox?

See original GitHub issue

Bot Info

  • SDK Platform: .NET
  • SDK Version: 3.12.2.4
  • Active Channels: Skype, Web
  • Deployment Environment: Azure bot service, web app hosted on Azure VM.

Issue Description

The Skype Web control seems to have an issue on Chrome (63.0.3239.132) and Firefox (57.0.3). The chat window starts to load, refreshes twice and then ends up showing a white rectangle as below: image This is the console log: SkypeWebControl.log

The same bot works fine in the Web Control on Edge (41.16299) however: image

This also only appears to happen on browsers where the Web Control scripts have not been previously cached. Opening an incognito window still shows this issue.

Code Example

<html>
    <body style="background-color:black">
        <span class="skype-button bubble " data-bot-id=""></span>
        <script src="https://swc.cdn.skype.com/sdk/v1/sdk.min.js"></script>
    </body>
</html>

Reproduction Steps

  1. Add Skype Web Control to a page
  2. Make sure it’s not a cached
  3. Open in Chrome, Firefox and Edge

Expected Behavior

The chat window to load and users be able to send messages

Actual Results

Shows a white rectangle

Issue Analytics

  • State:closed
  • Created 6 years ago
  • Comments:47 (2 by maintainers)

github_iconTop GitHub Comments

2reactions
nwhitmontcommented, Jan 15, 2018

@wacton - Thanks for reporting - I will forward this information to the Skype Web Control team for further investigation.

0reactions
bbrucechencommented, Apr 26, 2020

@wacton I’m the PM for Skype Web Control. We unfortunately cannot reproduce this. Can you provide us your bot’s ID, so we can test it against that as well?

hello,i wonder is skype web control still working?my app project use this thing but it’s suddenly not work anymore.any help would be appreciated

Read more comments on GitHub >

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