Rasa X not loading conversations

Rasa version: Rasa 1.0.7

Rasa X version (if used & relevant): 0.19.0

Python version: 3.7.3

Operating system (windows, osx, …): Windows 10 Enterprise

Issue:

I have a recently installed rasa 1.0. It has the “cheer-up” demo bot with very little modification except that I used Rasa X to add a couple more stories for training. When I start Rasa X and switch to Conversations, it hangs with a message “loading messages” and “0 conversations”.

I have looked at this issue: https://github.com/RasaHQ/rasa/issues/3663

I don’t have anything in my endpoints, but running Rasa X the first time, it did create rasa.db and tracker.db files.

Also, what is the correct way to terminate rasa run or rasa x? When I do Ctrl+X in the Command Prompt on windows, it hangs and will not close.

Also, are these the most recent versions of Rasa components? I have tried upgrading using pip install rasa-x --extra-index-url https://pypi.rasa.com/simple and a few other ways, but it always says it is up to date.

Error (including full traceback):

Command or request that led to error:

rasa x

Content of configuration file (config.yml) (if relevant):

# Configuration for Rasa NLU.
# https://rasa.com/docs/rasa/nlu/components/
language: en
pipeline: supervised_embeddings

# Configuration for Rasa Core.
# https://rasa.com/docs/rasa/core/policies/
policies:
  - name: MemoizationPolicy
  - name: KerasPolicy
  - name: MappingPolicy

Content of domain file (domain.yml) (if relevant):

intents:
  - greet
  - goodbye
  - affirm
  - deny
  - mood_great
  - mood_unhappy

actions:
- utter_greet
- utter_cheer_up
- utter_did_that_help
- utter_happy
- utter_goodbye

templates:
  utter_greet:
  - text: "Hey! How are you?"

  utter_cheer_up:
  - text: "Here is something to cheer you up:"
    image: "https://i.imgur.com/nGF1K8f.jpg"

  utter_did_that_help:
  - text: "Did that help you?"

  utter_happy:
  - text: "Great carry on!"

  utter_goodbye:
  - text: "Bye"

[ppounder]

Hi,

Just to add my name to the list, I am having the same issue, same standard set up on a MacOs.

Python version 3.7.4 Rasa version 1.1.6 Pip 19.1.1

Updating training data is fine, just can’t see conversations. Can see my conversation though in the ‘Talk to your bot’ though. As you’re first post says, sounds like this is how it should be. Although I do see the pop up appear everytime I open the Conversations page.

No need to reply fast ;0) Many thanks - just trying to persuade my employer now to send me over to San Fran for the conference.

[JEM-Mosig]

@tmbo I just tried it with a fresh rasa-x install on my windows laptop (“rasa”:{“production”:“1.3.8”,“worker”:“1.3.8”},“rasa-x”:“0.21.3”). Eveything is exactly as described before (here and here), except for the following change:

If I go to the stories tab everything seems fine. When I go back to conversations, the What would you like to use Rasa X for? screen shows up. Clicking on Creating new assistants from scratch opens a new tab and jumps to the Talk to your bot tab. Clicking on Maintain and improve existing assistants opens a new tab and shows Loading messages in the conversations tab forever

It now shows correctly “No conversations yet!”

But now in the central column instead of on the left. This can be repeated arbitrarily.