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Access denied: This user does not exist on the main Plex account's shared list

See original GitHub issue

Description

Running Overseer on docker and the user has been logged out and get Access denied. The logs get:

[error]: Error checking user access: This user does not exist on the main Plex account's shared list
[warn][API]: Failed sign-in attempt by Plex user without access to the media server {"ip":"::ffff:xxx.xx.x.x","email":"user@email.com","plexId":xx,"plexUsername":"user"}

This is the second time this has happened, but the last time was after the Plex breach, so i thought it was a one off, apparently not. Cant login or do anything, tried restarting the containers too, nothing. Does it exist some renew credentials from the terminal or anything like this?

Edit: Found this #3057 but how do i “refetching their Plex server info and re-saving it in their settings”?

Version

1.30.0

Steps to Reproduce

Try to login with “Use your Plex account” Get access denied.

Screenshots

No response

Logs

No response

Platform

desktop

Device

All

Operating System

Mac os, ios

Browser

Chrome, PWA safari

Additional Context

No response

Code of Conduct

  • I agree to follow Overseerr’s Code of Conduct

Issue Analytics

  • State:closed
  • Created a year ago
  • Comments:8

github_iconTop GitHub Comments

2reactions
boivinx7commented, Nov 1, 2022

issue came back with 1.30.1, would love for this to be fixed

0reactions
github-actions[bot]commented, Dec 17, 2022

🎉 This issue has been resolved in version 1.31.0 🎉

The release is available on:

Your semantic-release bot 📦🚀

Read more comments on GitHub >

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