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Failed sign0in attempt by plex user without access to media server

See original GitHub issue

Description

I get this error when trying to log with my owner account, no issue on 1.28

Version

1.30

Steps to Reproduce

  1. Sign-in (Use plex account)
  2. Access Denied

Screenshots

2022-10-08_08h50_16

Logs

Screenshot is a copy of the logs,
Expending the logs would give personnal information that i'm not willing to show.

Platform

desktop

Device

iPhone 12, Galaxy Tab 4, Windows 10 Computer

Operating System

Windows 10

Browser

Chrome. Edge

Additional Context

Has there is no way to backup/restore i have not tried to reinstall.

My install is on Ubuntu 20.04.5 LTS with snap install

for now i did a snap revert. and its working. but i wanted to bring the issue to light, Seems to be subredits with the issue too.

Code of Conduct

  • I agree to follow Overseerr’s Code of Conduct

Issue Analytics

  • State:open
  • Created a year ago
  • Comments:13

github_iconTop GitHub Comments

1reaction
sgtsquiggscommented, Oct 21, 2022

Somewhat easier fix (if you have sqlite3 available on CLI):

cd path/to/overseerr/db
sqlite3 db.sqlite3 "update user set plexId = '<plexid>' where id = 1;"

should work without having to restart overseerr. I’m making this into a cron job until it’s fixed.

1reaction
kungfoomecommented, Oct 10, 2022

@espensgr Thanks, thats exactly what it is. I set that and it works.

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